Every question, clearly answered.
Everything customers ask before and after buying, from delivery and payment to refunds and accounts. And if your answer isn't here, our team is ready.
Orders & delivery
06 QProcessing starts after payment confirmation. Codes appear after allocation or supplier fulfillment and may remain processing. Social services have separate fulfillment status; file links appear when download access is granted. Check the order page rather than assuming payment means delivery is complete.
Open My Orders in your account and select the order. Once delivered, reveal and copy the code. Follow the product and region-specific redemption instructions; buying a code does not automatically credit your game account.
Track each line on your order page. Check the link before payment, keep the content accessible and the account public when required. Do not change the username during fulfillment or send your password.
Yes. Sign in using the verification code sent to your email or phone, then complete the required details. Your account holds your orders, codes and wallet balance.
No. Buying a follower, like or view quantity does not guarantee genuine engagement, sales or monetization eligibility. Review the service limits and platform rules before ordering.
Files may have download or access limits. Check the product and order details rather than assuming every link is unlimited.
Payments & wallet
04 QCheck the methods shown at checkout, including cards, Apple Pay and wallet credit when available. Some options depend on your device and service configuration. Review the total before confirming.
No. Credit comes from cashback offers or refunds as applicable. Spend the available balance and review credits and payments on the wallet page.
Enter card details only in the payment form. Do not send full card numbers, security codes or verification codes to support; provide the order reference and issue instead.
Check the order page and the payment method used. If the discrepancy remains, contact support with the order reference and transaction time. Do not repeat payment before checking to avoid an additional charge.
Refunds & cancellation
04 QUnder the return policy, ordinary returns are not accepted after a code is revealed. Report a non-working code within 7 days of delivery; a confirmed fault is resolved by replacement or refund. Revealing a code does not itself mean the issuer has redeemed it.
Cancellation can be requested before fulfillment starts under the published policy. Once started, it cannot be cancelled, but if completion is not possible the undelivered portion is refunded.
The return policy describes refunds to the AUJ wallet or original payment method depending on the request and case. Contact support to confirm the procedure; bank posting time depends on the payment provider and bank.
Include the order reference, issue and any error message without publicly sharing the full code. Consult the return policy for covered cases, including failed delivery, faulty products or items that do not match the description.
Account & support
04 QEnter your email or phone in the sign-in form, then the code you receive. Never share the code, including with someone claiming to be support.
Edit the available fields on your profile page. Contact support to verify account ownership when changing your email or phone.
Use the channels on the contact page or your account tickets. Include your order reference and a brief description. Sending a message does not mean review starts immediately; response time varies with request volume.
The privacy policy describes data use for operations, analytics and communications, along with consent choices. Review it before submitting personal information or requesting account data.
Full return policy · Privacy policy
Didn't find your answer?
Send your question and order reference, if available, through the contact page.