Return & Refund Policy

AUJ specialises in digital products delivered the moment payment is confirmed: digital cards and codes, social media services, and downloadable files. Because of their nature, whether an item can be returned depends on the product type and delivery state, as set out below.

Digital codes

• Codes are delivered as soon as payment is confirmed and appear on the order page and in your email.
• Once a code has been revealed it cannot be returned or exchanged, since a code loses its value the moment it is seen.
• If a code does not work, contact us within 7 days of delivery. We verify its status with the provider, and if it is confirmed faulty we replace it or refund you in full.

Social media services

• You can cancel a service for a full refund as long as fulfilment has not started.
• Once fulfilment starts the order cannot be cancelled; if the service cannot be completed, the undelivered portion is refunded.

Downloadable files

• A file purchase can be refunded as long as the file has not been downloaded.
• After download, a refund is only issued if the file is corrupted or does not match its product description.

Undelivered orders

Any paid order that was not delivered to you is refunded in full, no conditions.

How refunds are paid

• Refunds go to your store wallet as soon as the request is approved, and the balance can be used immediately on any new purchase.
• If you prefer a refund to the original payment method (mada / Visa / Mastercard / Apple Pay), it is processed through the payment gateway and reaches your bank account within 5 to 14 business days, depending on the bank.

How to request a refund

Open a support ticket from your account or email [email protected] or use our contact page with your order number (for example AUJ-100012) and the reason. We usually review requests within 24 hours.