Return & Refund Policy

AUJ specialises in digital products: digital cards and codes, social media services, and downloadable files. Because of their nature, whether an item can be returned depends on the product type and delivery state, as set out below.

Digital codes

• After payment confirmation and code fulfillment, the code appears on the order page and a delivery message is sent to the registered email.
• Once a code has been revealed it cannot be returned or exchanged except for the faults described below. Revealing it does not itself redeem it with the issuer.
• If a code does not work, contact us within 7 days of delivery. We verify its status with the provider, and if it is confirmed faulty we replace it or refund you in full.

Social media services

• You can cancel a service for a full refund as long as fulfilment has not started.
• Once fulfilment starts the order cannot be cancelled; if the service cannot be completed, the undelivered portion is refunded.

Downloadable files

• A file purchase can be refunded as long as the file has not been downloaded.
• After download, a refund is only issued if the file is corrupted or does not match its product description.

Undelivered orders

Any paid order that was not delivered to you is refunded in full, no conditions.

How refunds are paid

• Refunds go to your store wallet as soon as the request is approved, and the balance can be used immediately on any new purchase.
• If you prefer a refund to the original payment method (mada / Visa / Mastercard / Apple Pay), it is processed through the payment gateway and reaches your bank account according to payment-provider and bank processing times. Ask support for the refund reference.

How to request a refund

Open a support ticket from your account or email [email protected] or use our contact page with your order number (for example AUJ-100012) and the reason. Review time depends on the case and any supplier checks required.